Falcon Electronics ships out all orders the same day that the order is received, as long as the order is received by 1:30 PM CST on a business day. If the order comes in after 1:30 PM CST or on a holiday or weekend, the order will ship out the next business day. The FREE shipping option is shipped via USPS and we ship from Austin, TX. Depending upon how close your address is to Austin, TX, will determine how quickly you will receive the shipment. Normally, orders are received within 1-4 business days from date of shipment, but this is not a guarantee. Please see below for more info on shipping times during this Covid19 season and if you order during the holiday season.
You will receive an email with the shipping tracking number once the order has been shipped and picked up by shipping carrier.
COVID19/HOLIDAY SHIPPING UPDATE
- During the Holiday and during COVID19 Season, delays may occur in shipping times from USPS and UPS. Usually, all orders arrive in 1-4 business days from date of shipping, however, during the Holiday season from Nov 27 through Jan 1 and during COVID19 , USPS does have 1-2 day delays in shipping often. FalconEye cannot speed up this shipping time and we do not have any control on if your shipment will arrive on time or delayed by 1-2-3 days. We do our best and we ship out orders quickly, but during COVID19 and Holiday seasons, delays may occur.
- Rarely does USPS/UPS lose or damage shipments, however, during the holiday season, this does occur more often. We do recommend you add ROUTE shipping insurance on all orders placed during the Christmas season. Route shipping insurance will insure all shipments from any loss or damaged shipment and you can receive 100% reimbursement without a deductible. The cost of this insurance is affordable, about 1% of the cost of your total order
- All orders of $25.00 or greater will receive FREE USPS/UPS Ground 1-3 Day Shipping and orders under $25.00 will have a $2.99 shipping cost for this USPS/UPS Ground 1-3 day Shipping service.
- All orders are being shipped using USPS priority service or UPS Ground from Texas. Orders usually arrives in 1 - 5 business days, depending upon where you are in the USA and how close you are to Texas.
- Falcon will ship most orders via USPS, however, if the cost of shipping is significantly higher, Falcon can ship using UPS.
- If you require UPS Ground, UPS 2 Day or UPS overnight, you can choose this shipping option upon checkout and pay the appropriate additional shipping cost. However, any weekend days or holiday's do not count as a day of shipping if you choose overnight or 2 day shipping. For instance, if you order on Friday and you choose 2 day air, this order would arrive on Tuesday, because Sat and Sun do not count as a shipping day.
Outside USA Shipping:
- Please click HERE to learn more about shipping outside the USA
Falcon does not included shipping insurance and does not require signature on any shipments. However, during checkout, you can add shipping insurance through ROUTE insurance, which costs about 1% of your total order. If you add ROUTE insurance, your entire shipment is covered for any reason, whether the shipment was lost or stolen or damaged during transit. To learn more about Route, click HERE.
If you decline to add Route insurance on your order, then Falcon is not responsible for any lost, stolen or damaged shipments. If a shipment is lost, stolen or damaged, Falcon will reimburse customer exactly what is received by Falcon from shipping carrier (USPS, FEDEX, UPS), if Falcon receives any reimbursement.
For any missing items or mistakes that Falcon makes for shipments of products to customers, if applicable, Falcon must be notified within 3 business days (Mon-Friday) from the date customer received shipment. If Falcon is notified after 3 business days, then Falcon is not responsible for any potential mistakes made by USPS, UPS, or Falcon.